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Use Discount Code WELCOME10 For 10% OFF500.00 AED

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BACK TO SCHOOL OFFER - 15% OFF on Fruit Cups - CUPS15 Free Delivery On Order Above 500.00 AED BACK TO SCHOOL OFFER - 15% OFF on Fruit Cups - CUPS15 Free Delivery On Order Above 500.00 AED BACK TO SCHOOL OFFER - 15% OFF on Fruit Cups - CUPS15 Free Delivery On Order Above 500.00 AED BACK TO SCHOOL OFFER - 15% OFF on Fruit Cups - CUPS15 Free Delivery On Order Above 500.00 AED
  • +971-585516691
  • info@melonme.me
FREQUENTLY ASKED QUESTIONS

YOUR QUESTIONS ANSWERED

Fresh fruit celebrations, made beautifully.

Our watermelon cake is a fruit-only celebration cake made with a fresh watermelon base and decorated with fresh seasonal fruits. It is a fun, refreshing, and naturally delicious alternative to a traditional cake.

MelonMe cakes are made primarily from fresh fruit rather than flour, cream or traditional cake ingredients. They are designed to make celebrations feel fresh, colourful, light and fun.

Yes. Our fruit cakes are gluten-free, dairy-free, egg-free and made without added sugar or preservatives.

Yes. Our fruit-only cakes are suitable for vegans.

Allergy disclaimer: Our products are prepared in a facility that also handles nuts, dairy, gluten, peanuts, and soy. Cross-contamination is possible. Please inform us of any allergies when placing your order.

We carefully select watermelons for their sweetness, freshness, and quality. However, as watermelon is a natural fruit, sweetness can vary slightly from one fruit to another.

We use seeded watermelons and carefully remove as many seeds as possible during preparation. As watermelon is naturally seeded, a small number of seeds may occasionally remain.

We do our best to recreate the exact design shown in the product image. However, because our cakes are made with fresh, natural fruits, the final cake may vary slightly in fruit size, shape, colour, arrangement and availability. The overall design, style and presentation will remain as close as possible to the displayed image.

In addition to watermelon cakes, we offer a range of fresh fruit celebration products including fruit cakes, fruit cups, fruit platters, fruit arrangements, gift boxes and selected celebration add-ons.

Yes. Our fresh fruit cups are ideal for birthdays, nurseries, schools, play areas, corporate events, parties and other gatherings. Bulk quantities can also be arranged.

Yes. We create beautifully arranged fresh fruit platters for celebrations, gatherings, corporate events, gifting and special occasions.

Not necessarily. Some fruits are seasonal and availability can vary. If a requested fruit or the fruit in the design is unavailable, we may use a suitable alternative while maintaining the overall look and quality of your order.

Our standard cake sizes are:

  • 1 Tier: 10–12 people
  • 2 Tiers: 18–20 people
  • 3 Tiers: 24–28 people

Platters:

  • Regular: 12–15 people
  • Large: 18–20 people

Serving sizes are indicative for adults and may vary depending on how the cake is sliced. The same cake can generally serve more children.

Absolutely! You can request specific fruits for your cake or other fruit creations, subject to seasonal availability. Additional charges may apply for premium or specially requested fruits.

Yes! You can share a reference image, theme, or idea with us, and our team will do its best to recreate it using fresh fruits. Since every fruit is naturally different in size, shape, and colour, the final design may vary slightly from the reference.

Absolutely! We love creating one-of-a-kind fruit designs for birthdays, baby showers, anniversaries, corporate events and other celebrations. For highly customised cakes, we recommend placing your order at least 72 hours in advance so our team has enough time to bring your idea to life.

Yes! You can personalise your cake with a name using watermelon rind or melon letters. We currently offer 3 English name-writing styles for AED 30, up to 12 characters.

Yes. You can add a personalized greeting or message in English or Arabic during checkout, and we will include it on or with your order.

Yes. Selected party supplies and celebration products can be ordered separately. Minimum order for delivery is AED 135.

Yes. Balloons can be added to selected orders, subject to availability. Available options can be viewed on the website or confirmed with our team.

Absolutely! You can combine a fruit cake, fruit cups, balloons, party supplies, and other celebration add-ons into one order, subject to availability. Let us know what you need, and we’ll help create a complete package for your celebration.

Absolutely! You can send our fruit cakes, fruit products, and selected gift items directly to friends, family, or colleagues. Gift wrapping and personalised notes are also available for eligible orders. Simply provide the recipient’s delivery details when placing your order.

We currently offer delivery across Dubai, Sharjah and Abu Dhabi, subject to delivery availability for the selected date and location.

Delivery Area Charge
Dubai AED 20
Sharjah AED 30
Abu Dhabi AED 50

Delivery charges may vary for special delivery requirements or locations outside our standard service areas. Minimum order for delivery is AED 135.

Our cakes are transported in temperature-controlled chiller vans and carefully packaged to help maintain freshness, presentation and quality during delivery.

Yes. During checkout, you can select your preferred delivery date and available time slot. We do our best to deliver within the selected window, although traffic and unforeseen circumstances may occasionally cause delays.

Yes. Pickup is available and can be selected during checkout, subject to the available pickup location and timings.

Please contact us as soon as possible if you need to change your delivery address. Changes are subject to delivery availability and may not be possible once your order has been dispatched.

Yes! We do deliver to nurseries and schools. Please provide the nursery’s address, along with the child’s name and class details, at checkout to ensure smooth delivery. Our deliveries start from 7am.

We’ll provide an estimated delivery window when you place your order. On the day of delivery, our customer service team will keep you updated and share the estimated time of arrival (ETA).

Our watermelon cakes are best enjoyed fresh, ideally within 24 hours of delivery. Please refrigerate the cake as soon as possible, just like any other fresh-cut fruit.

Keep your cake refrigerated until serving. Because it is made with fresh fruit, it should not be left at room temperature for extended periods.

Refrigerate immediately and enjoy fresh. Freezing isn't recommended as it can affect the fruit's texture and appearance.

We recommend:

  • Regular orders: At least 24–36 hours in advance
  • Customized cakes: At least 72 hours in advance
  • Large/bulk orders: Please contact us as early as possible so we can plan production and delivery.

Last-minute orders may occasionally be possible depending on product, availability, and delivery capacity. Please contact our team, and we’ll do our best to help.

Yes. During checkout, simply select your preferred future delivery date, and we will prepare your order accordingly.

No. All orders must be paid for in advance through our available online payment options.

Please contact us as soon as possible if you need to make any changes. Changes are subject to product availability, customization requirements, and the stage of preparation.

Orders can be cancelled up to 48 hours before the scheduled delivery. Please contact our team as soon as possible if you need to cancel or make changes to your order.

Absolutely! We cater to nurseries, schools, play areas, corporate events, birthdays, private parties and other large celebrations. Bulk orders can include fruit cakes, individual fruit cups, fruit platters, party supplies and other celebration products, with options to customise quantity, fruit selection, packaging and requirements.

For large or customised orders, please contact our team to discuss your requirements and pricing.

Our customer service team is happy to help. Please contact us with your requirements, and we’ll be happy to assist you with product selection, customization, delivery, or bulk orders.

STILL HAVE A QUESTION?

Our team is happy to help you with your order, customization, delivery or any other questions.