Q: What is a watermelon cake?
A: Our watermelon cake is a fruit-only cake, made from a base of fresh watermelon and decorated with seasonal fruits. It’s a fun, healthy, and refreshing alternative to traditional cakes.
Q: Is the watermelon cake suitable for special diets?
A: Yes! Our watermelon cakes are perfect for those avoiding gluten, dairy, eggs, or animal products, making them ideal for vegans.
Disclaimer: Our cakes are prepared in a facility that also handles nuts, dairy, gluten, peanuts, and soy. Cross-contamination is possible. Please inform us of any allergies when placing your order.
Q: What is the delivery process?
A: We offer convenient delivery options. During checkout, you can choose a preferred delivery time. Cakes are delivered in chiller vans to ensure maximum freshness.
Q: Do you deliver to nurseries?
A: Yes! We do deliver to nurseries. Please provide the nursery’s address, along with the child’s name and class details, at checkout to ensure smooth delivery.
Q: Can I expect my delivery to arrive on time?
A: We do our best to deliver on time. You will receive an estimated delivery window when your order is placed.
Q: Can I pick up the watermelon cake instead of having it delivered?
A: Yes. Pick-up is available and can be selected during checkout.
Q: How long will the cake stay fresh?
A: Our watermelon cakes are best enjoyed fresh, ideally within 24 hours of delivery. Please refrigerate as soon as possible, just like any other cut fruit.
Q: How do you ensure freshness during delivery?
A: All cakes are delivered in temperature-controlled chiller vans and are packaged carefully to maintain freshness and quality.
Q: How can I track my delivery?
A: Our customer service team will keep you updated and provide an estimated time of arrival on the day of delivery.
Q: When should I place my order?
A: Regular orders: At least 2 days (48 hours) in advance
Customized cakes: At least 3 days (72 hours) in advance
Q: Is cash on delivery accepted?
A: No. All orders must be paid in advance via online payment.
Q: What is the size of the cake, and how many people does it serve?
A:
1 tier: 10–12 servings
2 tiers: 18–20 servings
3 tiers: 24–28 servings
Serving size may vary depending on how the cake is sliced. These are indicative for adults. More kids can be served for the same cake size.
Q: Does the watermelon contain seeds?
A: We use seeded watermelons, but we carefully remove as many seeds as possible during preparation.
Q: Is the watermelon sweet?
A: Yes! We select only the sweetest watermelons for a naturally refreshing and delicious flavor.
Q: Can I customize the fruit selection?
A: Absolutely! You can choose the fruits you would like in your cake. Customization may come at an additional cost.
Q: Can the cake design be customized?
A: Yes! We offer custom designs for birthdays, baby showers, anniversaries, and more. Just let us know your ideas—customization charges may apply.
Q: Are the standard charges for delivery?
A: Yes. Delivery charges are as follows:
Dubai: AED 15
Sharjah: AED 30
Abu Dhabi: AED 50
*Minimum Order Value : 150 AED
Q: How do you ensure balloon delivery?
A: We have spare balloons and helium gas in our delivery van to handle emergencies. We strive to deliver exactly what you ordered.
Q: How can I cancel my order?
A: Orders can be cancelled up to 48 hours before delivery. Please contact us as soon as possible.
Q: How do I know if my order has been confirmed?
A: You will receive a confirmation email or message. If not, please contact customer support.
Q: Can I add a personal message or greeting to the cake?
A: Yes! You can add a message (in English and Arabic) at checkout, and we’ll include it with the cake.
Q: Can I add name writing to the cake?
A: Yes. We offer name writing on the watermelon rind or using melon letters (English only).
Q: What is the cost of name writing?
A: AED 30 for up to 12 characters.
Q: Can I schedule an order for a future date?
A: Yes. Just select your preferred date during checkout.
Q: Do you offer gift wrapping or special packaging?
A: Yes. Our cakes are beautifully packed, and we offer gift wrapping and custom notes upon request.
Q: What if I’m not satisfied with my watermelon cake?
A: Contact us immediately, and we’ll do our best to resolve your concerns.
Q: Do you offer corporate or bulk orders for events?
A: Yes! We offer bulk orders for schools, businesses, and large events. Contact us for customization and pricing.
Q: Can I order party supplies along with the cake?
A: Absolutely! We offer party supplies that can be added to your order or discussed with customer support.
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